Refund/Return Policy

Refund/Return policy

Refund policy

 

Please understand that we are a small business and as such, all refunds will be in the form of a store credit only. We do not issue refunds or cancel orders.  

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return.

All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

The customer is responsible for the shipping and handling of all returned items.

We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.

To start a return, you can contact us at customerservice@fiftyandfluffyboutique.com.

Damages and issues
Please inspect your order within 5 days of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned such as swimsuits, jewelry, hats, sunglasses, hair accessories, body suites and intimates. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item utilizing the store credit.

Lost or stolen packages

We are not responsible for packages lost or stolen in transit.  Please contact USPS with your tracking number to assist you in resolving the issue. 

Sale Items

All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. 

Refunds
All refunds will be issued in the form of store credit only